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Found for the Player - White Lion Casino appear to have enforced a maximum bet term on non-bonus play. Our understanding is that this is non-compliant with EU law.
Read our White Lion Casino Review.Player's Complaint
i made my first deposit and played it all free nu wager rulesM.
i win 2500 and Then they say i am declined because i play a to high bet.
i asked when i did and they say in ons game i bought a bonus round that cost around 112,- i never bought a bonus and thought i get it out . i didnt knew that ik is against the rules. its really sad i am just a fair player with not lots off money and was really happy to win some money before the christmas time.
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8 Responses
Hi j2003 - welcome to ThePOGG.com!
Did you by a bonus feature in a game you played for more than the maximum allowed bet?
Thanks,
ThePOGG
yes it seems like that...
i was just playing and i had already fulfiled the wagerment rules and i bought a bonus round that was part of this game i played lillits passion i didnt thought off the problem it would give.
Hi J2003,
To confirm - this was AFTER you had completed the wagering requirements?
Thanks,
ThePOGG
Hi J2003,
I'm following-up on the above?
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Thanks,
ThePOGG
yes after the wagering
but in their rules they say that even without a bonus they dont accept high bets????
Then they can allways decline the payouts...
Hi J2003,
What did you deposit and what bonus did you receive?
Thanks,
ThePOGG
Hi J2003,
Unfortunately in that case it is not a bonus term that's been violated but the following:
'Placing single bets equal to or higher than 30% of the most recent deposit in play, if it is smaller than the bonus. This max bet limit applies to all players even if no bonus is received, or if the Total Wager Requirement has been cleared.'
Our understanding is that this type bet size limit outside of bonus play is non-compliant with EU consumer law, but having discussed this issue with this group of operators on several occasions I can say with certainty that they will not change their position.
Sorry we cannot be of further help!
ThePOGG
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